Frequently asked questions
Check our FAQs to find the answers to the questions we get asked the most
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- Is it a problem if I have existing health issues?
Is it a problem if I have existing health issues?
It is your responsibility to ensure the treatments and activities you select are suitable for you so if you have any health concerns please consult your GP prior to your visit.
- What should be worn for treatments?
What should be worn for treatments?
As most treatments include the application of oils or creams, a robe and underwear are most suitable. Please DO NOT wear any jewellery.
- How long do the spa treatments included in the packages last?
How long do the spa treatments included in the packages last?
They vary from 30 minutes to luxurious 90 minute ones. All treatment times include your initial consultation and aftercare advice. For more details please ask a member of staff.
- Can I have the treatment in the same room as my friend?
Can I have the treatment in the same room as my friend?
We have a decedent dual room where couples or friends can share their relaxing experience together, this must be requested in advance and is subject to availability.
- Can scheduled appointments be changed?
Can scheduled appointments be changed?
Yes, we will do our best to help but it will not always be possible due to demand and availability.
- Will our treatments be at the same time?
Will our treatments be at the same time?
We understand that when guests come to The Malvern they want to spend as much time together as possible. Our reservations team will try to put treatments together however sometimes it is not possible. Spa day treatments will generally be booked between 9.30am-3pm and residential treatments between 3pm-9pm.
- What is the mobile phone policy?
What is the mobile phone policy?
We request you only take/make calls from your mobile in your bedroom, or outside if you are a day guest or have checked out of your room. This is because we wish to preserve a relaxing atmosphere and allow guests to get away from phones and laptops.
- Do you have WiFi?
Do you have WiFi?
Yes, please feel free to use the free WiFi. A member of staff will be happy to offer you the free access code when you arrive.
- What spa facilities can pregnant women use?
What spa facilities can pregnant women use?
We do not recommend you using any of the facilities. However, it is at your own discretion, depending on your pregnancy and personal medical situation.
The most suitable facilities would be: The hydrotherapy pool excluding the Jacuzzi jets, the Salt Grotto, the foot spas, and the tropical shows.
We strongly advise you not to use any of the other heat rooms.
- What treatments can pregnant women have?
What treatments can pregnant women use?
We recommend in the first trimester of pregnancy that you only choose manicures, pedicures or facials. During the second and third trimester the ESPA Pre-natal massage would be a great option, perfect for relieving tension in the lower back, shoulders and calve muscles. Please be aware it is vital that you tell the reservationist upon booking so they can ensure you are booked with an experienced, pre-natal therapist.
- Do hotel guests get complimentary robes, slippers and towels to use during our stay?
Do hotel guests get complimentary robes, slippers and towels to use during our stay?
Yes, all hotel guests get complimentary robes, slippers and towels to use during their stay.
- What time does the gym open and close?
What time does the gym open and close?
Monday – Friday 6.15am-9.30pm, Saturday & Sunday – 8am-8.30pm (including Bank Holidays).
- Can an under 18s use the facilities or stay in the hotel?
Can an under 18s use the facilities or stay in the hotel?
No, we are an over 18 hotel and spa only.
- What time is breakfast?
What time is breakfast?
Monday – Friday 7-9.30am, Saturday & Sunday 8-10am.
- How much is breakfast if I book a room only rate?
How much is breakfast if I book a room only rate?
£13.95 for cooked, £7.95 continental.
- What time can I check in from?
What time can I check in from?
You can arrive and check in from 3pm.
- Can I use the facilities before and after check in/out?
Can I use the facilities before and after check in/out?
You are able to add on a spa day to use the facilities, however inclusive access is between 3pm and 11am.
- Can only members come for treatments/to eat in the restaurant?
Can only members come for treatments/to eat in the restaurant?
No everyone is welcome to use the facilities.
- I have booked dinner, bed and breakfast - what is included?
I have booked dinner, bed and breakfast - what is included?
You have a £25.00 allocation per person redeemable against the a la carte menu, anything over this allowance and drinks will need to be settled as extra.
- Does your restaurant cater for vegetarians, vegans and celiacs?
Does your restaurant cater for vegetarians, vegans and celiacs?
Yes, as we make all dishes on site they can be adapted to suit all dietary requirements with advance notice.