Rules and practices

Everything you need to know about the rules and practices of using our spa facilities

Reservations

To guarantee your preferred appointment time, we recommend you book 2-4 weeks in advance.Reservations can be made between 8:30am and 7:30pm by calling 01684 898 290.

Please Note:

We can accommodate Group Bookings of up to 8 persons. Larger groups may be accommodated subject to availability & management discretion.

Medical Conditions

Please be aware that it is not advisable to receive treatments if you are less than 12 weeks pregnant and have not yet had your first scan.

If you have undergone any surgery, radiotherapy or chemotherapy within the last six months please seek medical advice prior to your treatment and provide a doctors advisory note if required.

Payment Policy

All bookings must be secured with a credit/ debit card. In the case of Hotel guests, a charge will be made to your room.

Cancellation Policy

We ask you to be considerate in cancelling any bookings with us. For precautionary measures, we have a 24-hour cancellation policy. Any bookings cancelled with less than 24 hours notice will incur a 100% cancellation charge unless otherwise agreed by management. Any cancellation charges will be applied to card details given at the time of booking or deducted from your gift card balance. If you have any queries regarding this policy please contact our reservations team on 01684 898290.

Gift Cards

You can use our Malvern gift cards as full or part payment against treatments, products, meals and overnight stays at The Malvern. Your purchase amount will be deducted from the card balance. The card may not be exchanged for cash. No change will be given but the balance can be used for future purchases. The Malvern will not be held liable for lost or stolen cards.

When you intend to make payment by gift card, please inform the reservations team at the time of booking. Gift cards must be redeemed at the time of your visit – failure to present your gift card will result in the full cost becoming payable by another payment method.

Our gift cards are valid for 12 months from date of issue. Should you wish to extend the validation period of your gift card there will be an admin fee charge of £15 for every £50 value.

Age Policy

The Spa is reserved for the use of adults at all times. Unfortunately, we cannot offer treatments or allow spa facility access to persons under the age of 18 years.

Loyalty Scheme

Regular customers to The Malvern can enjoy a host of discounts and special offers. To join our loyalty scheme please speak to our spa reservations team.

 

Become a member of The Malvern

Fancy having access to all our facilities at your fingertips? Become a member today and start using our spa and fitness suite straight away.

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