The Malvern

Terms and conditions

To guarantee your booking, we recommend you book as early as possible, with a minimum of 2-4 weeks notice.

Half Term
All of our spa packages have a £10 peak charge during our half term dates. Please ask our reservation team upon booking as dates may vary.
Please Note: We can accommodate Group Bookings of up to 8 persons. Larger groups may be accommodated subject to availability & management discretion.

Medical Conditions
Please be aware that it is not advisable to receive treatments if you are less than 12 weeks pregnant and have not yet had your first scan.
If you have undergone any surgery, radiotherapy or chemotherapy within the last six months please seek medical advice prior to your treatment and provide a doctors advisory note if required.

Payment Policy
All bookings must be paid for in advance at the time the reservation is made.

Cancellation Policy
We ask you to be considerate in cancelling any bookings with us. For precautionary measures, our cancellation period is 72-hour cancellation. Any bookings cancelled with less than 72 hours notice will incur a 100% cancellation charge.

Group Bookings
We ask you to be considerate in cancelling any bookings with us. For precautionary measures, we have a 14 day cancellation policy for groups of 6 people or more. Any bookings cancelled with less than 14 days notice will incur a 100% cancellation charge. For groups of 6 or more outside of the cancellation policy 25% of your deposit is non-refundable. If you have any queries regarding this policy please contact our reservations team on 01684 898290.

Gift Vouchers
You can use our Malvern gift vouchers as full or part payment against treatments, products, meals and overnight stays at The Malvern. Your purchase amount will be deducted from the voucher balance. The voucher cannot be exchanged for cash. No change will be given but the balance can be used for future purchases. The Malvern will not be held liable for lost or stolen vouchers.
When you intend to make payment by voucher, please inform the reservations team at the time of booking. Gift cards must be redeemed at the time of your visit – failure to present your gift card will result in the full cost becoming payable by another payment method.
Our gift cards are valid for 12 months from the date of issue. Should you wish to extend the validation period of your gift card there will be an admin fee charge of £15 for every £50 value.

Age Policy
The Spa is reserved for the use of adults at all times. Unfortunately, we cannot offer treatments or allow spa facility access to persons under the age of 18 years.

Loyalty Scheme
Regular customers to The Malvern can enjoy a host of discounts and special offers. To join our loyalty scheme please speak to our spa reservations team.

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