Terms and conditions
To guarantee your booking, we recommend you book as early as possible, with a minimum of 2-4 weeks notice.
Please be aware that it is not advisable to receive treatments if you are less than 12 weeks pregnant and have not yet had your first scan.
If you have undergone any surgery, radiotherapy or chemotherapy within the last six months please seek medical advice prior to your treatment and provide a doctors advisory note if required.
All bookings must be paid for in advance at the time the reservation is made.
Cancellation policies are being amended for greater flexibility. Our usual policy is 72hr notice for all cancellations to avoid a 100% charge. In light of the current situation we have amended this to allow for bookings to be moved to an alternative date up to 24hrs prior to arrival. If you cancel within 72hrs of your arrival date, then your stay will be fully chargeable.
We ask you to be considerate in cancelling any bookings with us. For precautionary measures, we have a 14 day cancellation policy for groups of 6 people or more. Any bookings cancelled with less than 14 days notice will incur a 100% cancellation charge. For groups of 6 or more outside of the cancellation policy 25% of your deposit is non-refundable. If you have any queries regarding this policy please contact our reservations team on 01684 898290.
You can use our Malvern gift vouchers as full or part payment against treatments, products, meals and overnight stays at The Malvern. Your purchase amount will be deducted from the voucher balance. The voucher cannot be exchanged for cash. No change will be given but the balance can be used for future purchases. The Malvern will not be held liable for lost or stolen vouchers.
When you intend to make payment by voucher, please inform the reservations team at the time of booking. Gift cards must be redeemed at the time of your visit – failure to present your gift card will result in the full cost becoming payable by another payment method.
Our gift cards are valid for 12 months from the date of issue.
The Spa is reserved for the use of adults at all times. Unfortunately, we cannot offer treatments or allow spa facility access to persons under the age of 18 years.
Regular customers to The Malvern can enjoy a host of discounts and special offers. To join our loyalty scheme please speak to our spa reservations team.